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📋 Education and Certifications
- Certified Information Systems Security Professional (CISSP) – Obtained 2025
- CompTIA Security+ – Obtained 2010
- CompTIA A+ – Obtained 2009
- JAMF 100/200 – Obtained 2024
- Lexmark MFP Repair Technician – Obtained 2010
🛡️ Cybersecurity & SecOps
- SIEM operations (Microsoft Sentinel) — daily triage/investigation of 15+ alerts
- Endpoint security at scale (CrowdStrike Falcon across 1,500+ endpoints)
- Vulnerability & identity management (AD, Entra ID automation via PowerShell)
- Incident response in regulated, high-availability environments
☁️ Cloud, Enterprise & EUC
- Microsoft 365 tenant migrations (11,000-user enterprise cutover)
- Hybrid cloud operations (on-prem + AWS)
- Citrix Environment Manager (terminal-based and shared user environments)
- JAMF-managed MacOS enterprise fleet
⚙️ Automation & Engineering
- PowerShell automation for identity cleanup, migrations, and security workflows
- Ticket routing & operational automation (base-wide standards for 350+ admins)
- Knowledge capture: converted tribal knowledge into 110+ page Confluence KB
🧰 IT Operations & Large-Scale Support
- Tier 3 escalation lead handling 200–300 ServiceNow tickets/month
- Large-scale user base support (12,000+ users, mission-critical uptime)
- NOC ownership and operational leadership
- Backup, Exchange, SQL, and enterprise web platforms
🏥 Healthcare & Regulated Systems
- EPIC EHS integration specialist for high-risk clinical upgrades
- Zero-downtime changes across 550+ medical units
- 24/7 rotating support teams under strict compliance controls
🌐 Networking & Unified Communications
- Cisco Unified Communications Manager (CUCM) owner
- Classified and enterprise VTC systems (Pentagon-level environments)
- Global Exchange & directory services across 18 countries
📋 Governance, Risk & Compliance
- Vendor security reviews with measurable cycle-time reduction
- EU compliance and identity transition projects (1,900+ systems)
- Change management in healthcare, enterprise, and DoD environments
👥 Leadership & “Hats Worn”
- Senior Cybersecurity Analyst (hands-on + operational leadership)
- Tier 3 Escalation Lead / NOC Lead
- Global IT Manager (solo-led international migrations)
- Integration Specialist (Healthcare & Gov)
- Systems Administrator for nuclear mission-critical infrastructure
🪖 Leadership & Military Credentials
- USAF Staff Sergeant (E-5) with nuclear mission responsibility
- Airman Leadership School (ALS) Graduate — formal leadership, supervision, and decision-making training
- Hand-selected by Base Commander to lead operations for 12,000+ users
- Led teams under classified, combat-zone, and zero-failure conditions